A career spent on the quiet details of guest care.
Gigi has designed, led and elevated wellness programs in luxury hospitality — from an award-winning destination spa at the edge of Yosemite to a new resort spa in the hills of Sonoma County.
Her work is recognized for an unusual thing in this industry: warmth. The kind that does not announce itself. A guest experience choreographed so carefully that nothing feels choreographed at all — only generous, attentive, and deeply human.
A licensed massage therapist as well as a director, she has spent real hours in the treatment room rather than only in meetings about it — and can move from the language of touch and ritual to the arithmetic of a room's capacity without changing register.
Her twenty years in service did not run in a straight line through spa management, and that is much of the point. Luxury retail taught her clienteling — reading a person’s taste, remembering it, the discretion that makes someone feel known rather than sold to. Managing client relationships for a corporate services firm taught her to keep a difficult account steady. The treatment room taught her the rest.
She has always worked in the space between the beautiful idea and the thing that actually runs. Today that means bringing the same eye to properties finding their own version of it — as a builder, an advisor, or the steady hand in the room.
